Terms of Use

  1. Reservation Requirements: Reservations are not considered “guaranteed” until VACATION HOLIDAY HOMES RENTAL LLC receives your signed Registration card and receives and accepts the required deposit and full payment. If you’re signed Registration card and full payment is not received and accepted by VACATION HOLIDAY HOMES RENTAL LLC at least 16 days prior to your arrival, your reservation is subject to cancellation. You agree that VACATION HOLIDAY HOMES RENTAL LLC may charge your card on file for the remaining balance after deposit without notice no earlier than 16 days before arrival.
  2. Deposit to secure your Reservation: You must pay a reservation deposit when making your reservation in the amount of 40% of the total cost of your booking value. You waive all rights to bank account interest that may accrue on your deposit.
  3. Credit card Payments: 3% processing fee applies for credit card payments.
  4. Returned cheque: A fee of AED 300.00 will be charged for a returned cheque.
  5. Confirmation of Reservation(s): Confirmation of your reservation will be emailed to you. Please read the confirmation for accuracy of dates, mailing address, the number of adults and/or children and accommodations. You must notify VACATION HOLIDAY HOMES RENTAL LLC of any errors within 2 business days.
  6. The final rates displayed include (daily rate, Booking Fee, tourism dirham and VAT). Daily Rate: –is the best available rate offered on vacation bay website. It is the average of the daily rates for the number of nights requested. Daily rates do not include Tourism Dirham, VAT and booking fee. Tourism Tax: Tourism Dirham Fee of 10aed per bedroom per night as per Executive Council Resolution No. (2) of 2014 approving the Tourism Dirham Fee in the Emirate of Dubai
  7. VAT: 5% Value Added Tax applicable in the UAE on Daily Rate and all other extra service Charges. VAT no applicable for Tourism Dirham.
  8. Security Deposit: VACATION HOLIDAY HOMES RENTAL LLC reserves the right at its discretion to charge a security deposit at the time of arrival an amount of AED2000 cash or pre-auth from the credit card provided. The deposit is held as an insurance against any damage or misuse of the property or for additional cleaning or for covering any excessive usage of utilities/facilities or paid TV channels. This deposit will be refunded in whole or in part at VACATION HOLIDAY HOMES RENTAL LLC’s discretion within 20 – 30 working days after departure upon inspection of the premises by VACATION HOLIDAY HOMES RENTAL LLC. Note: There will be an additional AED 75 service charge for the cash deposit and credit card payment. (AED 3,000.00 security deposit for bookings of 30 nights or more). Refunds are made to the same card or similar payment method used for accepting payment. You are providing your credit card details as a guarantee of payment to VACATION HOLIDAY HOMES RENTAL LLC and agree to pay all charges related to your booking. You accept all terms and Conditions and accept all liability for rent and charges related to Holiday Home, as well as any damage beyond normal wear and tear. In the absence of another payment arrangement, you authorize VACATION HOLIDAY HOMES RENTAL LLC to charge your credit card for payment of these items.
  9. Charges for Additional Guests: For each approved additional guest (over 3 years of age), you will be charged AED150 per night per guest. An expected total guest count per night is required at the time of reservation. You will be charged without notice for additional guests not disclosed to VACATION HOLIDAY HOMES RENTAL LLC.
  10. Maximum Occupancy & Visitors: The maximum occupancy for the Holiday Homes is the number the guests sleep, including children as displayed on the VACATION HOLIDAY HOMES RENTAL LLC website for the property. The number of guests must be pre-approved by VACATION HOLIDAY HOMES RENTAL LLC. If you bring in extra guests without prior approval and payment, you may be asked to vacate the Holiday Homes and forfeit all fees paid.
  11. Visitors: A visitor is an occupant in the Holiday Homes that are not staying overnight. Any visitor staying overnight is considered a guest and subject to additional charges. Any occupancy for daily use in excess of the maximum is a violation of this agreement. No visitors between 12AM and 8AM and Quiet hours from 10PM till 8AM.Visiotrs should comply with community rules.
  12. Wear and Tear; Damage: You are responsible for any damages or breakage to the holiday home incurred during the stay period, VACATION HOLIDAY HOMES RENTAL LLC has the right to charge your credit card on file with all charges related to wear and tear, damage or excessive cleaning costs and not limited to the security deposit amount.
  13. Agreement to comply with all Terms and conditions: You and your invitees and visitors must comply with all of the Holiday Homes Terms and Conditions set forth in Exhibit A to this Agreement. Failure to comply with the Terms and Conditions and any reservations made under false pretences may result in loss of all your payments made to VACATION HOLIDAY HOMES RENTAL LLC and possible removal of you from the Holiday Home, in addition to all other remedies available to VACATION HOLIDAY HOMES RENTAL LLC. If you violate any of the conditions under the Terms and Conditions, VACATION HOLIDAY HOMES RENTAL LLC may enter the Holiday Home and you agree to vacate the Holiday Home immediately upon the request of VACATION HOLIDAY HOMES RENTAL LLC and forfeit all amount paid.
  14. Telephone Charges: A fee of AED100.00, plus phone charges will be charged for any long-distance calls that are placed in the Holiday Home.
  15. Assumed Risks for Hot Tubs and Jacuzzi Tubs: You assume all risks related to the use of any provided hot tub or Jacuzzi tub, including any illness or injury. Hot Tubs and Jacuzzi tubs are not recommended for use by children.
  16. Mechanical Failures: VACATION HOLIDAY HOMES RENTAL LLC cannot guarantee against mechanical failure of electrical service, stopped plumbing, water supply, heating, hot tubs, audio-visual equipment, computers or internet access, television or appliances. Please report any inoperative equipment to VACATION HOLIDAY HOMES RENTAL LLC immediately. VACATION HOLIDAY HOMES RENTAL LLC will make every reasonable effort to have repairs done quickly and efficiently. No refunds or rent reductions will be made due to the failure of such items.
  17. Holiday Home Assignment Change: VACATION HOLIDAY HOMES RENTAL LLC reserves the right to require you to change Holiday Home properties without liability to VACATION HOLIDAY HOMES RENTAL LLC if the rental property unexpectedly becomes unavailable or uninhabitable. When comparable accommodations are unavailable, you will have the option of selecting from available properties or receiving a refund.
  18. Listing Information: Information regarding Holiday Home properties is believed accurate but cannot be guaranteed. Particular furnishings and amenities are subject to change without notice.
  19. Acts of God: VACATION HOLIDAY HOMES RENTAL LLC shall not be liable nor deemed in default under this Terms and Conditions any failure to perform or delay in performing any of its obligations due to or arising out of any act not within its control, including, without limitation, acts of God.
  20. Indemnification and Hold Harmless: You shall indemnify and hold harmless Holiday Home property and VACATION HOLIDAY HOMES RENTAL LLC and their respective shareholders, members, officers, directors, employees and agents for any liabilities, theft, damage, personal injury, cost or expense whatsoever arising from or related to any claim or litigation which may arise out of or in connection with you and your invitees’ and visitors’ use and occupancy of the Holiday Home or the failure of you and your invitees or visitors to observe the Terms and Conditions.
  21. Property Rental Owner is a Third-Party Beneficiary: You agree and acknowledge that the owner of the Holiday Home is a third party beneficiary of your obligations, representations, warranties, and limitations on liability under this Agreement and that the owner of the Holiday Home shall be entitled to all rights and remedies that VACATION HOLIDAY HOMES RENTAL LLC may have under this Agreement.
  22. Governing Law; Venue: This Agreement and all transactions contemplated by this Terms and Conditions shall be governed by and construed and enforced in accordance with the laws of Dubai, United Arab Emirates. As a guest, you must understand that any disputes or claims in relation to a booking with Vacation Holiday Homes Rental LLC shall be governed in accordance with the laws of the UAE holiday home rentals of DTCM
  23. LIMITATION ON LIABILITY: Under no circumstances and under no legal theory, tort, contract, strict liability, or otherwise, shall vacation holiday homes rental llc or the holiday home owner be liable to you or any other person for any indirect, special, incidental, or consequential damages of any character including arising out of or relating to this agreement or your rental. in no event will vacation holiday homes rental llc or holiday home owner be liable for any damages in excess of the amounts actually paid by you in connection with this terms and conditions, even if vacation holiday homes rental llc or the holiday home owner shall have been informed of the possibility of such damages.
  24. Refund Policy: The deposit of your booking is refundable except AED500.00 administration fee provided you cancel your reservation at least 16 days prior to your arrival date. Starting 16 days prior to arrival, there is no refund of any kind in the event of cancellation.
  25. Cancellation policy: If for any reason the Company cancels the booking, it will refund the Client in full. The Company shall not be liable for any other compensation to the Client.
  26. Minors under the age of 18 shall not make a booking or stay in the Company’s properties without an adult.

General Requirements

1        Check-In/Check-Out Times: Standard check-in time is 15:00hrs and check-out time at 11: 00hrs.Check-in time is after 3:00 p.m. Check-out time is by 11:00 a.m. Early check in and or late check out requests are subject to preapproval property availability. Please email us in advance to request an early check in or late check out. In the event of a late departure not previously approved by VACATION HOLIDAY HOMES RENTAL LLC charges will apply.

  1. Provided Linens: A basic supply of towels and linens is provided in each vacation rental. Additional housekeeping services and linen, towel changes can be arranged upon request for an extra charge.
  2. No Pets: NO PETS are allowed in any of the VACATION HOLIDAY HOMES RENTAL LLC Holiday Home properties.
  3. Clean Upon your Arrival: No Daily Maid Service. VACATION HOLIDAY HOMES RENTAL LLC’s cleaning staff will ensure that your Holiday home is clean upon your arrival. If your Holiday Home property’s cleanliness upon your arrival does not meet your expectations, please contact VACATION HOLIDAY HOMES RENTAL LLC immediately.
  4. Furnishings: Furnishings are subject to change without notice. Furniture, bedding, mattress pads, kitchen equipment, utensils or any other property supplied with the Holiday home property must not be moved, taken out or transferred from the property is inspected by VACATION HOLIDAY HOMES RENTAL LLC staff at the conclusion of your stay. All contents of the home are the property of the owner. If something found broken, you must notify VACATION HOLIDAY HOMES RENTAL LLC immediately so that a replacement can be made. Guests are not permitted to alter the wiring of any television, telephone, Wi-Fi.
  5. No Smoking: All Holiday Home properties are non-smoking, with no exceptions. A fine of 1000 AED will be charged if found smoking evidence at the property.
  6. No Firearms and No Fireworks: Firearms or weapons of any kind including paintball guns, pellet guns, BB guns, pistols or rifles are strictly prohibited and No fireworks are permitted in or on the Holiday Homes or anywhere at VACATION HOLIDAY HOMES RENTAL LLC.
  7. The property is rented for guests stay only. Any other suspicious activities including but not limiting to subleasing will be reported to authorities. VACATION HOLIDAY HOMES RENTAL LLC do not take any liability for any illegal activity performed by the guest and any such activity will lead to the immediate termination of the contract with no refunds of paid amount.
  8. Lights: Please turn off all outside lights and electrical appliances when not in use.
  9. Valuable items: VACATION HOLIDAY HOMES RENTAL LLC is not responsible for loss or damage of any valuable and or any personal belongings during your stay in our property. We request all guests not to leave any valuables unattended.
  10. All Electricity, Water and Air-conditioning charge.(Inclusive 1BR: AED 500, 2BR AED 650 & 3BR AED 1000) usage beyond the limits will be chargeable only for monthly bookings.30-nights bookings are considered to be monthly.
  11. Waste is to be disposed in sealed plastic bags and thrown inside the garbage chute available on the apartment floor. It cannot be kept in corridors nor on the garbage room floor. Full amount of deposit will be collected for Improper garbage disposal
  12. VACATION HOLIDAY HOMES RENTAL LLC is a quiet residential neighbourhood. You are an invited guest in a private home. Loud noises, parties, trespassing on private property, exceeding occupancy limits, speeding, reckless driving or disruptive behaviour are forbidden. Large groups spanning multiple homes or functions such as weddings, wedding-related events, reunions or special events are not permitted. Loud music, parties, inappropriate noise level are strictly prohibited .Any violation penalty issued by the community will be charged accordingly and full amount of deposit will be collected.

A booking confirmed shall imply acceptance of these Terms & Conditions.

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