Refund Policy

  • If you wish to cancel your paid booking, please contact us by e-mail enquiries@vacationbay.com or by calling our call centre +97143380033 from outside the UAE.
  • Cancellation charge (of the full amount paid) applies on all cancellations 30 Days from the date of check in. All amounts charged including advance deposits are non-refundable if the reservation is cancelled 30 days or less before the date of check in.
  • Upon cancellation of booking, the refund of the booking amount will be initiated. The booking amount after deduction of cancellation charges and taxes, as applicable, will be credited into the bank account of the Customer using the same payment mode (i.e. debit card/ credit card/ net-banking) by which the booking was made by the Customer. The refund process may take 15-20 business days.
  • Refunds will be done only through the Original Mode of Payment.
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